By Esther Ossai, Upper Elementary School Counselor, International Community School of Addis Ababa
My journey into counseling began with a simple but persistent question: Why are people acting this way? I was never satisfied with surface-level answers. I wanted to understand what was happening beneath the behavior—what people were carrying, what they were experiencing, and what they needed.
That curiosity led me to study psychology and begin my career in the mental health field. I worked in a range of roles supporting both children and adults, including as a case manager, intensive in-home
counselor , and behavioral health support worker. Much of my work involved supporting families in crisis, children navigating trauma, and individuals managing complex mental health challenges. It was meaningful work, but I always felt there was more I could do—especially in supporting young people earlier and more proactively.
Over time, I pursued advanced degrees in mental health counseling and marriage and family counseling, expecting to remain in clinical settings. However, my work with families and my exposure to school systems—particularly through IEP meetings—began to shift my perspective. I saw the potential impact of working within schools and wanted to be part of that environment.
This led me to my first school counseling role in the Middle East. While I gained valuable experience, the program lacked a clear structure. Without a comprehensive framework, I defaulted to what I knew best—clinical counseling.
I essentially ran my school counseling program like an outpatient clinic. I focused heavily on individual support and spent most of my time in one-on-one sessions. While I offered parent groups and worked hard to meet student needs, the approach was not sustainable. Teachers wanted more classroom presence. Students wanted more access. I felt stretched thin and increasingly ineffective.
Looking back, I didn’t lack commitment—I lacked a model.
When I transitioned to a new role at an international school in Addis Ababa, I encountered something different: a counseling program grounded in the ISCA International model. For the first time, I was stepping into a system with shared language, clear expectations, and a comprehensive structure.
To learn more about the ISCA International Model and its approach to international school counseling, check here.
Even with my background, I struggled at first. I brought my clinical mindset into a school setting again—focusing heavily on direct services and individual support. It quickly became clear that this approach did not align with the expectations of a comprehensive school counseling program.
That’s when I was encouraged to attend ISCA training.
The training was a turning point in my career.
For the first time, I had a clear understanding of what it means to be a school counselor—not just in theory, but in practice. The ISCA model provided structure, language, and direction. It helped translate principles I already understood from clinical work into a school-based context.
Experiences like this are part of what makes ISCA’s professional learning opportunities so valuable for counselors working in international schools.
One of the most important shifts for me was understanding the balance between direct and indirect services. As a therapist, I naturally gravitated toward direct support—individual sessions and small groups. But the ISCA model made it clear that indirect services—consultation, collaboration, and systems work—are equally essential.
I began to see that supporting students is not limited to time spent face-to-face. It also happens through partnerships with teachers, collaboration with families, and contributions to schoolwide systems.
Another key shift was moving from a reactive mindset to a proactive, structured approach.
Previously, I responded to needs as they arose. Now, I am thinking more intentionally about:
This shift has brought a new level of clarity and purpose to my work.
The training experience itself was powerful, but equally valuable has been the ongoing connection with other counselors. Engaging in real conversations, sharing challenges, and learning from others’ experiences helped bring the framework to life.
It also reinforced something important: school counseling is not isolated work. It is part of a larger professional community working toward a shared goal—supporting student wellbeing and success. For many counselors, ISCA membership can be a valuable next step—providing continued access to a professional community, practical resources, and opportunities for growth through events and shared learning.
One of the most important realizations in this process has been understanding the distinction between clinical therapy and school counseling.
My clinical background remains a strength. It informs how I understand trauma, emotional regulation, and family systems. But the ISCA model helped me recognize that school counseling is not long-term therapy. It is about prevention, early intervention, and supporting students within the context of their learning environment.
That distinction has allowed me to set clearer boundaries and work more effectively within my role.
I am still in the early stages of applying what I’ve learned, but the impact is already clear. I feel more confident, more intentional, and more aligned in my work. I am thinking differently about collaboration, program development, and how I support students.
The ISCA model didn’t replace my previous experience—it strengthened it. It gave structure to what I already knew and helped me apply it in a way that is sustainable and effective in a school setting.
Most importantly, it has helped me move from feeling overwhelmed and uncertain to feeling grounded in my role.
For counselors who are exploring how to strengthen their practice in international schools, ISCA offers resources, professional learning, and a global community of support. You can learn more about ISCA here and explore upcoming events here.
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Set up a free account on our publication site to access this resource and explore additional ISCA tools and publications anytime.
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Set up a free account on our publication site to access this resource and explore additional ISCA tools and publications anytime.
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