As school counselors in international schools, we are often the first called when a student struggles socially or emotionally. Yet, what we see on the surface rarely tells the full story. Beneath the “iceberg” of behaviors lie complex needs—language, learning, sensory, cultural, or family-related—that often require more than school counseling alone. In these moments, we take on the role of case managers, integrating approaches from teachers, parents, specialists, and external providers to build a clear, holistic picture of the student.
In this 3-hour workshop, participants will engage in hands-on activities, including structured templates, to create comprehensive student profiles capturing warning signs, school and home observations, cultural considerations, and academic data. We will practice solution-focused approaches to develop support plans that leverage student and family strengths. Through role-play and case discussions, participants will practice conducting multidisciplinary meetings, vetting external supports, and prioritizing services—counseling, learning support, EAL, speech and language, occupational therapy, or assessment—that best meet a student’s needs.
This experiential, collaborative session equips counselors with practical tools, confidence, and strategies to coordinate support for students with complex needs, feel empowered to embrace their limitations, respect boundaries, and to make referrals when appropriate.
Pei-Yu Lin is a licensed counseling psychologist from Taiwan with extensive experience working with students of all ages and diverse backgrounds. She holds a Master’s degree in Counseling Psychology from Taiwan and a Master’s degree in Social Work with Families from the Erasmus Mundus program, equipping her with a comprehensive perspective on mental well-being and strong cultural competence. Over the years, she has served in multiple roles—including caregiver for children in need, counseling psychologist, and international school counselor—which has given her a deep understanding of both the strengths and challenges of each role. In her current position as a full-time counselor at Linden, Pei values the privilege of working within a multidisciplinary network. This experience has strengthened her ability to coordinate support, collaborate with specialists, and empower her role with strategies and resources that best meet students’ complex needs.
Noa Kanter is a Clinical Child Psychologist and Head of Counseling Services and Safeguarding Officer at Linden Global Learning. She holds a Master’s degree in Child Clinical Psychology and has extensive experience in school-based and public health settings in Israel. Since moving to Berlin, she has supported international school communities through counseling, psychoeducational assessments, and workshops, with a focus on resilience, anxiety, and positive behavioral support. Noa specializes in Autism Spectrum Disorder, emotion-regulation difficulties, ADHD, grief, and crisis counseling, as well as school-based interventions for culturally and linguistically diverse learners. In her work, she integrates evidence-based practices with each child’s unique ecosystem and collaborates closely with students, parents, and teachers. She has led consultation circles for international school counselors in over 50 countries and facilitates multidisciplinary approaches to support students with complex social, emotional, and learning needs.
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